Refund policy

Returns Policy

Ready-to-Ship Jewellery

·         Exchanges or credit notes within 14 days of receiving your order

·         Must be unworn and in original packaging

·         Refunds only if item is deemed faulty

Bespoke & Made-to-Order Jewellery

·         Final sale (non-returnable unless faulty)

Sale Items

·         Final sale (non-returnable, non-exchangeable)

Returns Shipping

·         Domestic: $15 AUD processing fee deducted from refund/credit note

·         International: Customer responsible for return shipping

·         All returns must be tracked; SOVRAN is not liable for lost parcels

Faulty Items
If an item is found to have a manufacturing fault, we will arrange repair, replacement, or refund. Return postage for confirmed faulty items will be covered by SOVRAN.

How to Return

·         Domestic: Contact us with order number and email used at purchase; prepaid label provided for faulty items

·         International: Contact us with order number and email; return shipping at customer’s cost unless item is faulty