Privacy policy

Privacy Policy

SOVRAN Jewellery ABN 88942368908 (“SOVRAN Jewellery”, “we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy sets out how we collect, use, disclose, and store personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Collection of Personal Information

We may collect information from you when you:

·         Visit or interact with our website, www.sovranjewellery.com

·         Make a purchase through our online store (including name, address, email, phone number, and payment details)

·         Contact us for customer service, feedback, or enquiries

·         Subscribe to newsletters or marketing communications

·         Browse our website (technical data such as IP address or browser type may be collected)

Use of Personal Information

We use your information to:

·         Process and deliver orders

·         Provide customer support and respond to enquiries

·         Share updates on collections, events, and promotions (if opted in)

·         Improve our website through analytics

·         Meet legal and regulatory requirements

Disclosure of Personal Information

Your personal data may be shared with:

·         Delivery and logistics providers

·         Payment processors and secure transaction services

·         IT service providers supporting our website and systems

·         Legal or regulatory authorities as required

·         Advisors or contractors for operational purposes

We will never sell or rent your information to third parties.

Security and Access

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Payment details are encrypted. You may request access to, or correction of, your personal data at any time by contacting us at support@Sovranjewellery.com.

Accuracy and Updates

We make reasonable efforts to keep your information accurate and up to date. Please notify us if your details change.

Policy Changes

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Enquiries and Complaints

Questions, concerns, or complaints regarding this policy may be directed to us at support@Sovranjewellery.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).